Refund policy

Contact Cowryman within 30 days of receiving your order to request a return. Authorization is required before sending anything back. Returned items must be available for inspection. Please return original packaging, accessories, and included components where reasonably possible. Customers pay return shipping for non-quality-related returns. For wrong items, transit damage, or approved product issues, Cowryman may provide an approved resolution and reasonable standard shipping coverage.

After a return is authorized, Cowryman will provide the appropriate return address and shipping instructions for your order. Do not send a return to an address shown on the original parcel unless Cowryman confirms it.

Refund decisions are made after receipt and inspection. Approved refunds are issued to the original payment method within 5–10 business days; your bank or payment provider may take additional time to process the credit. Manufacturing or functional issues may be handled through the Warranty process. Items with clear user-caused damage, or returns missing important components, may require case-by-case assessment.